Privacy.
Last updated: May 2026. This policy applies to all personal information collected by Glow Masterz in the course of providing mobile interior detailing services in Ottawa and Gatineau, Canada.
About Glow Masterz
Glow Masterz is a mobile car interior detailing business operating in Ottawa and Gatineau, Ontario and Quebec, Canada. We come to you — no shop, no drop-off. This policy explains what personal information we collect when you contact us or book a service, and how we handle it.
For any privacy-related questions, reach us by phone at (613) 762-0432 or through the contact form on our website.
Information we collect
When you use our contact form or booking system, we may collect:
- Name — to address you and confirm your booking
- Phone number — to confirm appointment details and arrival time
- Email address — optional, used to send booking confirmations
- Vehicle make and model — to quote the correct package and prepare our kit
- Service address — the location where you want the detail performed
- Service preferences and notes — any specific concerns or add-ons you mention
We do not collect payment card details directly. Any payment processing is handled by the third-party booking platform (see Section 05).
Purpose of collection
We use your information only for the following purposes:
- Confirming and scheduling your appointment
- Communicating arrival times and service updates
- Following up after service to ensure satisfaction
- Sending a confirmation or receipt where applicable
We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to any third party.
Retention
We retain your information only as long as necessary to deliver the service and handle any follow-up. Contact form submissions received via email are deleted once the job is complete and any outstanding matters are resolved. We do not maintain a permanent customer database.
Service providers we use
Your information may pass through the following platforms as part of normal operations:
- Setmore — our online booking platform. When you book through our site, your booking details are stored in Setmore's system. Their privacy policy is available at setmore.com/privacy.
- Vercel — our website is hosted on Vercel, which may log standard server access data (IP address, browser type, pages visited) for security and performance purposes.
No other third parties receive your personal information.
Cookies and tracking
Our website does not use advertising cookies or cross-site tracking. Vercel may set a minimal session cookie for performance and security purposes. We do not use Google Analytics or any behavioural tracking tools. No cookie consent banner is required for this level of usage under Canadian law.
Your rights under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Know what personal information we hold about you
- Request a copy of your information
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent to collection at any time (by not using our services)
To exercise any of these rights, contact us by phone at (613) 762-0432 or through our contact form. We will respond within 30 days.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of our services after an update constitutes acceptance of the revised policy.